Bamboo Sheets Online Policies and Disclaimers - PLEASE NOTE, WE ARE NO LONGER ACCEPTING ANY ORDERS!!!
Shipping & Handling
Free ground shipping within the continental US.
Items are normally shipped within 1 day directly from our manufacturers in the United States. We use UPS and USPS for all standard shipment within the U.S. Please note items may be shipped separately.
Expedited or overnight shipping: Please contact us for rates.
We hope you will be 100% satisfied with your purchase. Please notify us of damaged merchandise within 5 days of receipt of product, and it will be replaced.
Please note that for reasons of health and hygiene open, non-defective bedding (sheets, shams, coverlets, etc.) are not returnable. Only products in new, unused condition and in their original unopened packaging can be returned. All returns must be authorized within two weeks of receipt of order. Contact us via email or phone and you will be issued a Return Authorization number (RA #) along with return instructions. Returns without an RA number cannot be accepted. Once we receive the return, we will issue credit to the same credit card you used for your purchase (or to your Paypal account). Please allow 1 -2 billing cycles for the credit to appear on your credit card statement.
If you would like to exchange your item for something else, contact us within 15 days & we will gladly do so. Items to be exchanged must be unused and in the original unopened packaging.
If we are out of stock on any item, we will let you know and give you an estimated ship date. You can choose to have the item backordered, or not.
Bamboo Sheets Online has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.
Bamboo Sheets Online does not sell, share or distribute Customer Information to any third party organization.
Bamboo Sheets Online is responsible for maintaining and protecting customer information under its control.
The purposes for which customer information is collected shall be identified before or at the time the information is collected.
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.
The customer information collected must be limited to those details necessary for the purposes identified by Bamboo Sheets Online Information must be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
Bamboo Sheets Online is required to make information available to customers concerning the policies and practices that apply to the management of their information.
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Bamboo Sheets Online. If you would like to contact us, please send email to firstname.lastname@example.org.